General Terms & Conditions

These General Terms & Conditions ("GT&C") govern the contractual relationship between TJBERLIN UG (haftungsbeschränkt), trading as Ryggo, Kollwitzstrasse 51, 10405 Berlin, Germany ("Ryggo") and the business customer placing an order via ryggo.ai ("Buyer").

These GT&C apply exclusively to B2B transactions. By submitting an order, the Buyer confirms that they are acting in a professional or commercial capacity. These GT&C apply to both the Deploy & Decide programme and outright purchase orders, as described below.

Any conflicting or supplementary terms of the Buyer are not accepted unless Ryggo has expressly agreed to them in writing.

By submitting an order via ryggo.ai and accepting these GT&C, the Buyer enters into a contract of sale for the device(s) with Ryggo. Ryggo purchases the corresponding device(s) from the vendor named in the order confirmation (the "Vendor") and resells them to the Buyer, with the purchase and resale occurring simultaneously upon delivery. The Buyer is obliged to pay the invoice issued upon order submission, to Ryggo, within the payment period stated in Section 3.

Ryggo will confirm the order in writing by email to the address provided at checkout. Ryggo will send the supplying vendor a Fulfilment Release Note confirming the paid order upon receipt of payment. No delivery obligation arises until payment is received in full.

Ryggo is the Buyer's contracting party for the sale of the device, as well as for the platform and (where applicable) the Deploy & Decide programme. The device is shipped directly by the Vendor to the Buyer; Ryggo does not hold physical stock at any point.

The full order amount is due within 14 days of the invoice date. Payment is to be made by bank transfer to the account details stated on the invoice.

The invoice is issued at the time the order is submitted and sent to the email address provided. The order confirmation is sent separately upon receipt of payment.

If payment is not received by the due date, the Buyer is automatically in default without the need for a further reminder. Default interest accrues at 9 percentage points above the applicable base interest rate of the European Central Bank, in accordance with § 288 (2) BGB. Ryggo reserves the right to claim additional damages for late payment.

All prices are stated exclusive of VAT unless otherwise indicated. Applicable VAT will be shown on the invoice.

The Deploy & Decide programme allows the Buyer to evaluate 2, 4 or 6 exoskeleton devices in their own operation before committing to a permanent deployment. The programme operates as follows:

4.1 Order and payment. At the time of ordering, the Buyer pays the Evaluation Fee for the selected evaluation period (see 4.5). The Evaluation Fee is a percentage of the device price. Costs for shipping, accessories and training are invoiced by Ryggo together with the Evaluation Fee and are payable in full at the time of that invoice. The remaining purchase price is invoiced only if the deployment is successful (4.3) or deemed successful (4.7). All prices exclude VAT.

4.2 Evaluation period. The evaluation period is 2 weeks (14 calendar days), 4 weeks (28 calendar days) or 8 weeks (56 calendar days), as selected by the Buyer at checkout. Public holidays are excluded from the count. The evaluation period begins on Day 1, defined as the date the device is confirmed as received and operational by the Buyer.

4.3 Outcome — successful deployment. If the Buyer elects to retain the device at the end of the evaluation period, the purchase is approved (§§ 454–455 BGB). Ryggo invoices the remaining purchase price (the device price less the Evaluation Fee already paid), payable within 14 days of the invoice date. The Evaluation Fee counts towards the purchase price. Title to the device transfers from the vendor to Ryggo, and simultaneously from Ryggo to the Buyer, only when the Buyer has paid the remaining purchase price in full.

4.3a Retention of title. Throughout the evaluation period, title to the device remains with the vendor; no sale occurs during this time (Kauf auf Probe, §§454–455 BGB). No transfer of title occurs except as set out in 4.3 or 4.7, that is, upon full payment of the remaining purchase price, at which point title passes from the vendor to Ryggo and simultaneously from Ryggo to the Buyer. Where the Buyer returns the device under 4.4, title remains with the vendor throughout and no transfer to the Buyer occurs at any point.

4.4 Outcome — return. If the Buyer elects not to retain the device, the Buyer must notify Ryggo by email to support@ryggo.ai before the end of the evaluation period. The device must be returned to the vendor in its original condition within 5 business days of that notification. Return shipping is organised and paid by the Buyer. Risk of loss or damage to the device during return transit remains with the Buyer until the vendor confirms receipt in writing. Ryggo recommends that the Buyer arranges adequate insurance for the return shipment.

4.5 Evaluation Fee and additional costs. The Evaluation Fee is a percentage of the device price (excluding VAT), determined by the evaluation period selected at checkout: 25% for a 2-week programme, 30% for a 4-week programme and 40% for an 8-week programme. The Evaluation Fee covers the cost of the evaluation period and any vendor handling. Additional costs, such as shipping, accessories and training, are not part of the Evaluation Fee. They are invoiced by Ryggo together with the Evaluation Fee and are payable in full at the time of that invoice, irrespective of the outcome of the evaluation. If the Buyer returns the device in good condition within 5 business days of notifying Ryggo under 4.4 and the vendor confirms receipt, no further payment is due. The Evaluation Fee and the additional costs are not credited back. If the Buyer retains the device, or does not return it in time, the purchase is approved (§§ 454–455 BGB) and Ryggo invoices the remaining amount (the device price less the Evaluation Fee), payable within 14 days of the invoice date.

4.6 Device condition and Buyer's duty of care. Throughout the evaluation period, the Buyer is solely responsible for the proper care and safekeeping of the device. The Buyer shall use the device strictly in accordance with the vendor's official user manual and intended use specifications. The user manual is available on the device's product page on ryggo.ai, where the vendor has made it available, or directly from the vendor. The device must be returned in the same condition as received, subject to fair wear and tear. All original components, accessories, and packaging must be included in the return. Damage beyond fair wear and tear, or missing parts or components, is dealt with under 4.8 and does not affect the Evaluation Fee, which is not credited back. The Buyer shall indemnify and hold Ryggo harmless against any claim, cost, or liability arising from damage to the device or missing parts occurring during the evaluation period or return transit.

4.7 No response. If Ryggo receives no notification from the Buyer by the end of the evaluation period, the deployment is considered successful and the purchase is deemed complete. Ryggo then invoices the remaining purchase price as set out in 4.3, and title to the device transfers in accordance with 4.3, that is, upon full payment. The same applies if the Buyer notified a return under 4.4 but does not return the device within the period stated there. Ryggo may, at its reasonable discretion, treat confirmation received shortly after the end of the evaluation period as valid — including where communicated informally by email or other means outside the platform — where the delay results from circumstances such as staff unavailability on the Buyer's side.

4.8 Damaged or missing parts. The Buyer has no financial or contractual relationship with the vendor; all matters concerning the device are handled through Ryggo. Where the vendor confirms upon inspection that a returned device has been damaged beyond fair wear and tear, or that parts or components are missing, the vendor reports this to Ryggo with documentation, and Ryggo informs the Buyer. In most cases the matter is resolved by replacing the part concerned: Ryggo arranges the replacement with the vendor, and the damaged or remaining parts are returned afterwards. If the matter cannot be resolved in this way, Ryggo will review the vendor’s documented claim for the confirmed repair or replacement costs and, where it is justified, invoice the Buyer for these costs, payable within 14 days of the invoice date. Ryggo settles the claim with the vendor; the Buyer need not settle anything directly with the vendor. The Buyer may contest the claim towards Ryggo.

For outright purchase orders, the full device price is due as described in Section 3. Upon receipt of payment, Ryggo will send the vendor a Fulfilment Release Note confirming the paid order. The vendor fulfils the order by delivering the device directly to the Buyer, on Ryggo's instruction, consistent with Section 2. Delivery lead times are typically 4–6 weeks from order confirmation; exact timelines are confirmed by the vendor and communicated to the Buyer.

Title to the device transfers from the vendor to Ryggo, and simultaneously from Ryggo to the Buyer, upon delivery (a back-to-back transfer — Ryggo does not hold title outside of this instantaneous transaction). Risk passes to the Buyer upon handover from the carrier to the Buyer.

Delivery is made to the shipping address provided at checkout. Shipment is arranged directly by the vendor. Tracking information and shipment details are provided by the vendor upon dispatch.

Delivery timelines are estimates and are not guaranteed. Ryggo is not liable for delays caused by the vendor or carrier. If a material delay occurs, Ryggo will inform the Buyer and work with the vendor to find a resolution.

Ryggo is the Buyer's contracting party for the sale of the device. Ryggo's warranty obligations to the Buyer follow applicable statutory sale-of-goods law. Device specifications, technical data, compatibility information, and any product warranty terms are provided by the vendor and form part of Ryggo's offer to the Buyer.

Ryggo fulfils its warranty obligations through the vendor: the vendor is responsible for inspection, repair, replacement, and any other warranty remedy, and Ryggo will pass any warranty or defect claim to the vendor for direct handling with the Buyer, unless otherwise agreed. Where the vendor fails to remedy a valid claim within a reasonable time, the Buyer's statutory remedies against Ryggo as the contracting seller remain available.

Product liability (Produkthaftung) for manufacturing or design defects rests with the vendor and manufacturer in accordance with applicable law. As between Ryggo and the vendor, the vendor indemnifies Ryggo against claims arising from the vendor's devices, in accordance with the Vendor Platform Agreement.

Ryggo's liability for damages arising from or in connection with an order is limited to the order value, except in cases of wilful misconduct or gross negligence, or where mandatory law provides otherwise.

Ryggo is not liable for indirect or consequential damages, including but not limited to loss of production, loss of profit, or operational disruption, unless caused by wilful misconduct.

The platform and the AI advisor are provided as tools to support the Buyer's decision-making. Final device selection and suitability assessment remains the responsibility of the Buyer.

Ryggo processes personal data provided during the ordering process in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR). The Buyer's personal data is used solely for the purposes of order processing, communication, and fulfilment. Full details of how personal data is collected, used, and retained are set out in Ryggo's Privacy Policy, available at ryggo.ai/privacy.

Neither party shall be liable for failure or delay in performance caused by circumstances beyond their reasonable control, including but not limited to natural disasters, war, civil unrest, pandemic, government action, or vendor supply disruption. The affected party shall notify the other without undue delay. If the force majeure event continues for more than 30 days, either party may withdraw from the affected order without liability. Any amounts already paid for unfulfilled orders will be refunded in full.

If insolvency proceedings are opened against the Buyer, or if the Buyer is unable to meet its payment obligations, Ryggo reserves the right to withdraw from any pending order that has not yet been fulfilled, without liability. Any amounts already paid will be treated in accordance with applicable insolvency law.

Ryggo may update these GT&C at any time with 14 days' notice. The current version is always available at ryggo.ai/terms. Orders placed prior to the effective date of any update are governed by the version in force at the time of the order.

These GT&C and all orders placed via ryggo.ai are governed exclusively by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction for all disputes arising from or in connection with these GT&C is Berlin, Germany, to the extent permitted by law.